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Shipping & Returns Policy


Our shipping policy includes shipping cost, all packaging material which is charged $5 per box. We also offer insurance at an additional cost only if the request is made at the time of the order. Your order will be shipped by Fedex or our house courier to ensure cost effectiveness, timeliness and protection of your order.

Shipping Policy: Most orders are shipped within 24 hours of product customization completion via Fedex or our house courier. Please ensure you have allowed the proper shipping time as we cannot gaurantee shipping time for your event or presentation.

If your order was placed on a Saturday, Sunday or a holiday it will not be processed until the next business day. Rush shipping is available at an additional cost. Please contact customer service by email at for assistance. Place a read receipt on your email as some email may not arrive due to spam filters.

Shipping charges are determined by size, weight of packages and shipping location. Pros'n'Joes will not be held liable or responsible for late deliveries or lost items.
FREE SHIPPING OFFERS: Free shipping offers require a minimum order quantity or minimum order value. Items available for the free shipping offer will be identified in the product description or product picture.


Because awards are personalized product, they can not be returned for any reason. We will not be liable for profit lost, cost or any other reasons caused by missed deadlines due to shipping delays or any other uncontrollable events. Please leave enough time for customization corrections as we cannot gaurantee the correction will be made before your event or presentation.

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